Who is the Data Protection Officer and how do I reach them?

Our Data Protection Officer handles all privacy compliance matters and can be contacted at dpo@0rient.co. Raise any concern about how your data has been processed and the DPO will respond within five working days with a formal acknowledgement.

Reference

Your Rights and Our Commitments at 0rient

Q: Can I request a copy of all the information 0rient holds about me?

Yes. Email legal@0rient.co with your registered account identifier and a data subject access request. We will compile and send a structured export of your personal records within 30 days of receiving your verified request.

Q: How do I ask 0rient to delete my personal data?

Submit an erasure request to legal@0rient.co referencing your account ID and the specific data you want removed. We will delete records not subject to a statutory retention obligation and confirm the action in writing within 30 days.

Every account on 0rient operates under a clear legal framework that sets out what we collect, how we use it, and what you can ask us to do…

Terms of UsePrivacy PolicyCookie PolicyData RetentionAccount Rights

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How Our Terms Apply to Your Account

0rient Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you create an account on 0rient, you enter a binding agreement governed by the terms published on this page. Those terms cover how your personal data is stored, how transactions processed via UPI, Paytm, or PhonePe are recorded, and how disputes are handled. We apply

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jurisdiction-dependent rules — what applies to your account depends on the laws of your region and the permissions in force where you access the platform. We update these terms when regulatory requirements change, and we notify you before any material change takes effect. If a change
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affects how your payment data or account history is handled, we will give you at least seven days' notice so you can review and decide. Continued use of the platform after that period constitutes acceptance.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us for Any Policy or Rights Request

If you want to exercise a data right, raise a legal concern, or request a copy of what we hold about your account, contact our dedicated…

DATA AND SECURITY STANDARDS

How 0rient Handles Your Data and Account Security

We apply layered security controls to every account on 0rient, from the moment you register to each transaction you make with UPI, Paytm, or PhonePe.

Data Collection Scope

We collect only what we need to operate your account — name, contact details, payment method identifiers (UPI handle, Paytm number, or PhonePe ID), and session activity. We do not sell this data to third-party marketers under any circumstance.

Cookie Handling

Our site uses functional cookies to keep you logged in and analytical cookies to understand page performance. You can adjust cookie preferences from the settings panel at any time, and withdrawing consent does not lock you out of your account.

Account Security Controls

Every account is protected by encrypted password storage and optional two-factor authentication. We flag logins from unrecognised devices and send you an alert so you can confirm or deny access before any session proceeds.

Data Retention Policy

Account records are retained for as long as your account is active and for a statutory period after closure, as required by applicable financial regulations. After that window, identifiable records are purged from our live systems on a rolling schedule.

Your Right to Access and Erasure

You may request a full export of your account data or ask us to erase records not subject to a legal hold. Submit the request to [email protected] with your account ID; we will confirm the action taken within 30 days of receiving a valid request.

Compliance Contact

Our Data Protection Officer oversees all matters relating to privacy law compliance. Reach the DPO directly at [email protected] if you believe your data rights have not been respected or if you want clarification on any clause in our published policy.

Frequently Asked Legal Questions on 0rient

The questions below cover the legal and privacy topics our account holders ask about most. If your question is not here, contact the policy team at [email protected] for a direct answer.

We collect your name, email address, phone number, and the payment identifier you use — such as your UPI handle, Paytm mobile number, or PhonePe ID. Session logs and device identifiers are also recorded for security and fraud prevention purposes.

We retain transaction and identity records for the period required by applicable financial and anti-money-laundering regulations. Once that statutory window closes, identifiable personal data is deleted from active databases on a scheduled purge cycle.

Yes. Email [email protected] with your registered account identifier and a data subject access request. We will compile and send a structured export of your personal records within 30 days of receiving your verified request.

We share data only with service providers essential to operating the platform — payment processors for UPI, Paytm, and PhonePe transactions, and fraud-detection partners. We do not sell or rent your personal data to marketing networks or data brokers.

We give at least seven days' advance notice before material changes take effect. If you disagree, you may close your account before the effective date. Continued use after the notice period constitutes your acceptance of the updated terms.

Submit an erasure request to [email protected] referencing your account ID and the specific data you want removed. We will delete records not subject to a statutory retention obligation and confirm the action in writing within 30 days.

Our Data Protection Officer handles all privacy compliance matters and can be contacted at [email protected]. Raise any concern about how your data has been processed and the DPO will respond within five working days with a formal acknowledgement.

Your Rights and Our Commitments at 0rient

Reach Us for Any Policy or Rights Request

How 0rient Handles Your Data and Account Security

Data Collection Scope

Cookie Handling

Account Security Controls

Data Retention Policy

Your Right to Access and Erasure

Compliance Contact

Frequently Asked Legal Questions on 0rient

01 What personal data does 0rient collect when I create an account?

02 How long does 0rient keep my account data after I close my account?

03 Can I request a copy of all the information 0rient holds about me?

04 Does 0rient share my data with third parties or advertisers?

05 What happens if the Terms of Use change and I disagree with the new version?

06 How do I ask 0rient to delete my personal data?

07 Who is the Data Protection Officer and how do I reach them?

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