Reference

Terms and Conditions That Govern Your Account

Before you open an account with 0rient, these Terms and Conditions set out exactly what you agree to, what we commit to, and how the relationship between you…

Valid where local law permitsApplies to all account activityGoverns deposits via UPI, Paytm, PhonePeSubject to periodic updatesEffective from account creation
0rient Terms and Conditions That Govern Your Account
REACH US NOW

How to Contact Us About These Terms

If any part of these Terms and Conditions is unclear, or if you believe your account has been handled in a way that does not align…

Live Chat Chat directly with our support team from within your account dashboard.
Email Support Send a written query to our support address for matters that require documentation —…
Help Centre Our Help Centre hosts detailed articles on each clause of these terms, account verification…
HOW WE OPERATE

Data Handling, Security and Your Account Rights

We take the obligations set out in these Terms and Conditions seriously. The six points below explain how we handle your data, protect your account, and respond when you make a formal…

Data Collection

We collect only the information necessary to operate your account — name, contact details, payment identifiers like your UPI handle, and session logs. No data is sold to third parties for marketing purposes.

Cookie Policy

Our platform uses functional and analytics cookies to keep your session active and to understand how pages are used. You can manage cookie preferences from your browser settings at any time without losing account access.

Account Security

Passwords are stored using one-way hashing. We apply two-factor authentication on login from unrecognised devices. If we detect unusual activity, your account is flagged and you are notified immediately by email.

Data Retention

Account data is retained for the period required by applicable Indian financial regulations. Once the retention period lapses and your account is closed, personal data is deleted or anonymised in line with these terms.

Right to Access

You can request a full export of the personal data we hold about your account at any time. Submit the request via email and we aim to respond within 30 days, providing data in a portable, readable format.

Requesting Changes

If you believe any data we hold is inaccurate, you have the right to ask us to correct it. Contact our support team with the specific detail you wish to change and we will verify and update our records accordingly.

Common Questions About 0rient Terms and Conditions

These questions address what our Terms and Conditions mean for you in practice — from eligibility and account creation to data rights and how changes to the terms are communicated. If your question is not covered here, our support team can walk you through the specific clause.

Account eligibility depends on local law and is available where local law permits. You must be of legal age in your jurisdiction and not be accessing the platform from a restricted region as defined in our Terms and Conditions.

We will notify you at the email address linked to your account before any material change takes effect. If you continue using your account after that notice, you are considered to have accepted the updated terms.

Yes. All wallet activity — including deposits via UPI, Paytm or PhonePe and any withdrawal requests — is governed by these Terms and Conditions alongside the specific payment provider's own policies.

Email our support team with your account details and a data access request. We aim to respond within 30 days with a full export of the data we hold, in a portable and readable format.

You can request deletion of personal data after closing your account. We retain certain records for the period required by applicable Indian financial regulations; once that lapses, data is deleted or anonymised.

We reserve the right to suspend or close an account if these Terms and Conditions are breached. You will be notified by email and, where funds are owed, we will process any eligible balance in line with the terms.

These terms are subject to applicable Indian law. Any dispute arising from your account or your use of the platform will be addressed in accordance with the jurisdiction outlined in the full Terms and Conditions document.